We currently ship EU-wide, with the exception of Austria and France. This is due to laws that put small retailers at a disadvantage and make shipping uneconomical. Shipping is handled by DHL and DPD and CO2 is partly compensated by DHL GoGreen. Part of the shipping costs goes to climate protection projects to offset the CO2 emissions. The following conditions apply.
For shipping to Germany:
- Orders up to €74.99: From €4.95
- Orders from €75.00 and more: free shipping
For shipping to the rest of the EU:
- Shipping costs of €15 per order up to 2 kg
- €30 from 2 to 5 kg
- Above that, shipping will only take place by arrangement
Terms and conditions for vouchers
Our vouchers will be sent by mail directly after receipt of payment. There are no shipping costs involved.
Delivery times
Unless otherwise stated in the respective offer, the goods will be delivered within 3-5 days (Germany) after conclusion of the contract (in case of agreed advance payment after the date of your payment instruction). The delivery time to other EU countries can be up to 8 days.
Self-collectors can pick up their order on Fridays from 10:00-17:00 at Merianstraße 8, Freiburg, Germany.
Orders must be received by 23:59 on Wednesday of the same week at the latest. All later orders are only ready for collection on Fridays in the following week.
Please note that there is no delivery on Sundays and public holidays. If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have made different arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you ordered.